These Service Terms govern specific features of the Service whose data processing, availability or commercial treatment differs from the Basic Service. They apply only where and when You elect to use the feature concerned.
01Preview Features
This section governs Your use of services or features that Eldarion offers on a preview, beta, or early access basis (“Preview Features”) and that You elect to use. Any Feedback related to the Preview Feature may be used to improve the Service.
- To the extent allowed by applicable law, Eldarion’s liability to You with respect to Preview Features is limited to [LIABILITY CAP]. Preview Features are offered on an as-is and as-available basis. Your access to or use of Preview Features is at Your own risk. To the extent permitted by law, Eldarion expressly disclaims all, and You receive no, warranties and conditions of any kind, whether express or implied, including but not limited to, those of merchantability, satisfactory quality, title, fitness for a particular purpose, and non-infringement.
- Unless indicated otherwise in these Service Terms, Preview Features will be metered and billed as normal usage of the Service.
- Eldarion may materially change Preview Features during the course of the preview and may opt to discontinue Preview Features.
02Data Storage
- You acknowledge that any election by You to store Customer Data or Content outside of the default location for Your selected data processing region may affect performance and availability of the Services.
- Notwithstanding anything set forth in the Terms, Your workspace retention setting will not apply to certain features, as outlined in our Documentation.
03Targeted Source Features
- “Targeted Source Features” refers to a user’s capability within the Service to ask queries on specific targeted sources of data (such as publicly available web sources, knowledge sources, or uploaded documents).
- Content may contain portions of the Customer Data or portions of data from the exogenous data sources. IP ownership of such portions of Customer Data or data from exogenous data sources is not impacted by its use in the Services.
04Web Browsing and Knowledge Sources
- Web browsing and Knowledge Sources are features that may be leveraged in various parts of the Service to enhance the user’s experience by directly querying public websites.
- When the “Web Browsing Feature” or “Knowledge Source Feature” is used by the Customer, links to relevant URLs will be returned to the user with the Output.
- Eldarion engages a Subprocessor, listed on the Subprocessor List at https://www.eldarion.ai/subprocessors.html, to help provide the web searching aspects of the Web Browsing Feature (the “Web Browsing Subprocessor”). For URLs not searchable through Eldarion’s AI providers, Eldarion may use a Subprocessor, the “Knowledge Source Subprocessor”, to retrieve information from such URLs. The Knowledge Source Subprocessor and Web Browsing Subprocessor are optional features that Your administrators may configure for Your workspace.
- The Web Browsing Subprocessor and Knowledge Source Subprocessor process Customer Data and Content in the location(s) specified on the Subprocessor List and may not process in Your selected data processing region. [CONFIRM WEB SEARCH SUBPROCESSOR AND ITS COMPLIANCE WARNINGS]
- Web Browsing and Knowledge Sources are Targeted Source Features.
05Ask [EMBEDDED RESEARCH PROVIDER]
- “Ask [PROVIDER]” is a feature that may be leveraged in various parts of the Service to enhance the user’s experience by surfacing answers generated by that provider’s own AI research product within Eldarion.
- Eldarion engages a Subprocessor, listed on the Subprocessor List, to help provide this feature (the “Research Subprocessor”).
- The Research Subprocessor processes Customer Data and Content in the location(s) specified on the Subprocessor List and may not process in Your selected data processing region.
- This feature is a Targeted Source Feature.
- This feature is separate from and not included within the Basic Service.
06Shared Spaces
Some Eldarion features allow Your users to create, join, and invite other users to collaborative environments (each a “Shared Space”) where such users can access, modify and query over vaults, playbooks, workflows and other workspace resources added to such Shared Space (“Resources”) in accordance with such users’ permissions. Authorised users may invite collaborators from outside their workspace to participate in their Shared Space (when enabled, “External Collaboration”) as further described in our Documentation.
When using External Collaboration: (i) the Shared Space creator (the “Sharing Customer”) can customise and set member permissions, (ii) collaborators can view, edit, download, and query over Resources in the Shared Space based on their permissions and see certain activity of other collaborators, and (iii) Customer Data, Content and Resources otherwise remain subject to Your workspace’s storage, processing, retention and other settings, each as further set forth in Documentation.
You are responsible for (i) choosing appropriate collaborators and following Your internal policies, and (ii) having the necessary rights and consents for any external data shared with You or others.
07Extended AI Features
“Extended AI Features” refer to Eldarion features and services that leverage AI capabilities that have data processing requirements (e.g., retention, human review, storage) that differ from the data processing commitments made by Eldarion in the Terms and Documentation.
Notwithstanding anything to the contrary in the Terms, You agree that when You use Extended AI Features the following will apply as further described in the Documentation:
- Subprocessors may retain Customer Data and Content to the extent necessary to provide their services, perform safety reviews, or comply with applicable law;
- Customer Data and Content may be reviewed by the Subprocessors to perform safety reviews, to enforce their acceptable use policies, or to comply with applicable law; and
- Customer Data and Content may be stored and processed in a location different to the storage and processing locations stipulated in Your Terms.
Extended AI Features are optional features that Customer administrators may configure for Your workspace as set forth in Documentation.
Extended AI Features are separate from and not included within the Basic Service.